NIPC SERVICE CHARTER
THE CHARTER
The Federal Government has embarked on comprehensive and far-reaching economic
reforms agenda as encapsulated in the National Economic Empowerment and Development
Strategy (NEEDS) blue print. At the center of the reforms is the commitment
to create a more efficient and responsive Public Sector.
To the Nigerian Investment Promotion Commission (NIPC), the successful implementation
of NEEDS would go a long way in complementing the efforts of the Commission
in creating and sustaining a conducive and attractive investment climate
for Nigeria. It is against this background that, this Service Charter is
evolved as an expression of commitment by the Council, Management and Staff
of NIPC to position the organization for excellent service delivery in carrying
out its mandate. Accordingly, we (the Council, Management and Staff of NIPC)
do hereby set for ourselves and the Commission the following service targets
and standards to which we can be held accountable.
The
Council, Management and staff of NIPC adopted this corporate governance
charter
specifically tailored towards the mandate of the Commission. This
charter also reflects the Commission’s commitment to be customer focused
with a view to enhancing stakeholders’ value and to portray good corporate
citizen. This charter will be an evolving set of corporate governance principles,
subject to alteration as circumstances warrant and based on changing needs
of investors/clients.
OUR MISSION:-
To proactively Position and Promote
Nigeria as the Preferred Investment
Haven.
OUR VISION:-
To be Pre-eminent Investment Promotion
Agency in the Emerging Markets.
OUR MANDATE:-
The Commission is mandated to encourage, promote and co-ordinate investment
in the Nigerian Economy. The enabling law empowers the Commission to facilitate
the grant of approvals on fiscal concessions on industry related incentives
such as:
(i) Pioneer industries;
(ii) Local raw material utilization;
(iii) Export oriented industry;
(iv) Implant training;
(v) Investment on infrastructural facilities;
(vi) Research and development;
(vii) Investment in economically disadvantaged areas; provided that the fiscal
incentives for which approvals are given shall be for tax concessions.
-
Attract investments in and outside Nigeria through promotional means;
-
Register and keep records of all enterprises as applicable;
-
Advice the Federal Government on policy matters including fiscal measures
designed to promote the industrialization of Nigeria.
-
Serve as a coordinating
and approval centre at the Federal level, for all governmental approvals
with respect to the establishment and operation
of industries or business undertakings, and with respect to the operation
of governmental measures and schemes aimed at promoting industrialization
of the Country.
WHAT WE ARE:-
- The NIPC is the only legally empowered Federal Government agency in
Nigeria established by an act (i.e. NIPC Act N0. 16 of 1995) to promote,
coordinate and monitor all investment in Nigeria.
- We are a One-Stop-Shop agency for investment promotion and facilitation
in Nigeria.
- We provide and facilitate business entry approvals and authorizations
in our One stop Investment Center (OSIC)
- We report to and are supervised directly by the Presidency.
- We maintain vertical and horizontal relationships with other
agencies of government and the private sector for the purpose of investment
facilitation in Nigeria.
- We provide a range of investment related services that
span through Investment Promotion, Investors Relation, Investment friendly
Policy Advocacy and Post Investment after-care services.
- We engage in team building across international, multilateral institutions
such as United Nations Industrial Development Organization (UNIDO), Multilateral
Investment Guarantee Agency (MIGA), and Foreign Investment Advisory Service
(FIAS), to facilitate the implementation of new Institutional Strategy for
investment promotion.
- Our Governing Council is made up of accomplished industrialist, Captains
of industries and experienced technocrats and bureaucrats.
- The Commission is organized into three operational Departments of
Investment Promotion, Investors Relation and Policy Advocacy and External
Relations,
with two Support Departments of Finance and Administration, Human Resources
Development and Units in the Office of the Executive Secretary/ Chief Executive
Officer.
- OSIC was established to coordinate, streamline and fast track business
entry processes and procedures.
- We are equipped with staffs that have requisite competencies and
skills in the art of best practices on investment facilitation.
OUR CORE VALUES:-
As
a service organization, the NIPC continually strive to reach the highest
levels of quality in its programmes and services through continual analysis
of investment climate, assessment of the macroeconomic development as it
affects investment and improvement of customers/stakeholders’ relations.
The following are our non-negotiable beliefs and guiding principles:
Excellence
As an investment facilitating agency, we seek to build a caring culture of
excellence that fosters confidence, integrity and helpfulness to our customers
from diverse and complex investment environments. Excellence in service characterizes
our mission.
Client and Customer Focus
We endeavor to deliver service of exceptional quality to our clients, custom-tailored
to their unique needs.
Access
NIPC serves stakeholders with a broad range of knowledge, skills and experience
through open access to investment programmes and services. We nurture new and
expansive patterns of thinking. We provide a safe, healthy and barrier-free
service. Because we are open to all investors, transparency and accountability
are our watch word.
Learning
All members of the Commission are willing learners, resourceful and hardworking.
We strive to make learning relevant and connected to the process of investment.
Learning is transformative, personal and tailored to the needs and goals
of the investment community.
Innovation
As a service organization, NIPC values creative pathways to fulfill the
commission’s
vision and mission, consistently encouraging collaborative and strategic
investment promotion. We continually expand our capacity to create high standards
of performance through the vertical and horizontal relationship with the
public and private sector for facilitating investment in Nigeria.
Teamwork
We believe that more can be achieved through working in teams than as individuals.
We communicate and work across organizational and geographic boundaries to
meet the ever changing needs of our clients. Our teams have commitment to
a common goal, clearly defined roles, complementary skills, flexibility,
and trust.
Patriotism
NIPC is committed to protect and preserve the image and integrity of Nigeria
and the investment community. We develop the best international relations
with investors and embrace internationally sustainable best practices.
OUR SERVICES:-
- NIPC offer support services such as facilitation of Registration of
Companies, liaison services between investors and Ministries, extra-ministerial
Departments, Government Agencies, and other authorities concerned with
investment.
- NIPC through OSIC incorporates companies, grant business entry permits,
tax clearance certification and business authorization
- We facilitate fast track approvals for the establishment and operation
of any business or industry in Nigeria.
- We advice on request, sources of investment capital and its availability.
- We maintain a website (www.nipc-nigeria.org) that offers the following
online services:
* Enquiry response
* E-mailing service
* Information on investment opportunities and Government incentives
* Business Registration forms
* Links to websites of organizations dealing with investment related activities
in Nigeria
* One Stop Shop and e-payment platform
- We issue Pioneer Status incentive to enable companies enjoy tax holidays.
- We facilitate issuance of Business Permits to enable foreign Investors
to commence business in Nigeria.
- We facilitate the grant of Expatriate Quota to enable foreign companies
engage the services of expatriates.
- We have offices in five geo-political zone of the Country that offer
support services on sectoral and zonal priority areas of investment.
- We grant tax clearance certificates to new companies investing in
Nigeria.
- We engage in match-making credible local business partners with foreign
investors on request.
- The NIPC identifies difficulties and problems encountered by investors
and renders assistance to them. We also serve as the link for Government
to gauge the impact of its policies as it concerns the investment climate
in Nigeria.
- We are building a reliable databank of credible local businesses.
- We maintain
Post-Investment after care services and ensure that the Nigeria’s
Investment Climate remains favorable and investor- friendly.
- We tract and maintain up-to-date data on FDI in Nigeria.
- We collect, collate, analyse and disseminate authentic and accurate
packaged information about investment opportunities, policies, sectoral incentives,
for investment in Nigeria. We also provide information on request, on sources
of investment capital, the availability, choice and suitability of partners
in joint-venture projects.
OUR CLIENTS:-
- Investors: Existing and new investors, local and foreign
- Private and public corporations both local and foreign
- International Agencies
- Government Ministries, Agencies and Departments
- Foreign Missions in Nigeria
- Multilateral organizations
- Nigerian Missions Abroad
- Non-Governmental Organizations (NGOs)
- Research institutes
- Consultancy and law Firms
- Consultants
- Academia
- Individuals
HOW TO ACCESS OUR SERVICES:-
- NIPC Website at http://www.nipc-nigeria.org
- Print Publications (Investors Guide, Investing in the Nigerian Economy,
Investment Incentives in Nigeria, Investment Opportunities in Nigeria and
other publications).
- Vital Telephone Services:
Department Tel. N0s. To Call
Investors Relations: - 234-9-4134282
234-9-4134820
Fax: 234-9-4134820
Investment Promotion: - 234-9-4134112
Fax: 234-9-4134821
Policy Advocacy
and External Relation: - 234-9-4132940
Fax:- 234-9-4132224
Directorate of the Office of
the Executive Secretary: - 234-9-4132942
Fax: 234-9-4132342
Human Resources Development: - 234-9-4132730
Fax: 234-9-4136742
Finance and Administration: - 234-9-4132731
Fax:- 234-9-4138034
One
Stop Investment Center: - 234-9-4132941
(OSIC) 234-9-4132489
Fax: 234-9-4137483
OSIC Client Support:- 234-9-4132489
- “The Investment Facilitator”:
A periodical publication of NIPC.
- Our services can also be assessed at the zonal offices of the Commission
located at Ibadan, Enugu, Maiduguri, Jos and Kano.
WHAT YOU CAN EXPECT FROM US:-
- Registration of Companies for Business Permit/ Registration within
24hrs on meeting the following requirements:
(i) Formal application letter to the Executive Secretary
(ii) Duly Completed NIPC Form I (Registration form) and evidence of payment
(iii) Evidence of Incorporation
(iv) CAC forms CO2 and CO7 (if incorporated outside OSIC)
(v) Power of Attorney/Letter of Authority (Where applicable)
(b) Fees:
(ii) Processing and Collection of
Business Permit Certificates: N 25,000.00
- Amendment of Business Permit within 48hrs at the cost of N 25,000.00.
- Facilitate the grant of Expatriate Quota by the
immigration
Desk in NIPC within 20 working days if the following requirements are
met:
(i) Tax Clearance Certificate
(ii) Evidence that the personnel required is/are not likely to be available
in Nigeria.
(iii) Minimum share capital of N10million
(iv) Give: names, addresses, qualifications and positions to be occupied
by the expatriates.
(v) The Company must produce its project implementation program.
(vi) The Company must produce a training program for Nigerians in addition
to management succession schedule.
(vii) The Company will furnish the Commission with its Feasibility Report
where applicable especially for new and Pioneer industries.
(viii) Management and Technical Services Agreement (for Service Companies).
(ix) Memorandum and Article of association
(x) Technical Service Agreement
(b) Fees:
(i) Processing Fee - N25,000.00
(ii) Payment of N10,000.00 for each expatriate quota position approved.
- Approval and Granting of Pioneer Status Incentive Certificate within
14 working days on meeting the following requirements:
(a) The Company applying for this incentive must have its line of business
among the list of approved pioneer products. (The list is obtainable from
the NIPC Headquarters in Abuja, Zonal Offices and the NIPC website (www.nipc-nigeria.org).
(b)
(i) Formal Application to the Executive Secretary
(ii) Certificate of Incorporation.
(iii) Minimum Share Capital : N10 million
(iv) Forms CAC2 & CAC7
(v) Verification Visit by NIPC
(c) Other activities include Visit by Industrial expectorate Department
of the Ministry of Industry to ascertain the production date.
(d) Fees:
(i) NIPC Form II: N 20,000.00
(ii) Processing fee: N 50,000.00
(iii) Approval letter and Certificate: N 30,000.00
(iv) Application for extension free
(v) Approval of Pioneer extension N50,000.00
WHAT WE WILL DO:-
- NIPC maintains a
zero tolerance on corruption in our transaction with clients.
- Treat you with respect and courtesy, maintaining
confidentiality at all times;
- Be helpful and resourceful, in our dealings with you, giving reasons
for our decisions;
- Show concern for investors and ensure that contacts with them are
friendly and geared towards mechanisms that will assist in sustaining profitable
investments;
- Refer enquiries we cannot answer to an appropriate source
or obtain appropriate responses on your behalf;
- Avail to investors current Government policies on
Investment especially in the area of incentives for investors
- Present our information clearly, using plain English, understandable
graphics, or other means relevant to your needs;
- Ensure that our publications and web services are kept up-to-date
with the latest information and services;
- Ensure that our Website is easy to use and well set out for navigational
purposes;
- Work with investors to develop an incentive package
tailored towards the requirements of a particular investment;
- Visit your Company to identify your problems in
the industry you are operating;
- Intervene
on your behalf to make Nigeria’s business
environment investment friendly.
- Be available 8.30 am to 5 pm (minimum) Monday
to Friday at our Head Office in Abuja and the Zonal
Offices.
- Our website services (www.nipc-nigeria.org) will be
available 24 hours every day.
- Answer your phone calls promptly, and ensure that
unattended phone in operational service areas are redirected or provided
with an answering service;
- Reply to your letters and e-mails, faxes within 72 working
hours. On more complex issues, our initial reply will give you an estimate
of the time a full response will take.
FUTURE SERVICE IMPROVEMENT
- We aim at achieving $3.5 billion FDI, in the country
annually.
- We will ensure that
the accuracy and quality of our services undergo continuous improvement
and innovation.
- We will upgrade the way we deliver our web services in line with
improvements in technology and the changing needs of investors.
- WE work closely with investors to develop an incentive package tailored
toward the requirements of a particular investment.
- Solve Investor’s
problems even at the highest political level if need be.
- We aim at communicating with investors in other international languages
(eg. French. Chinese).
-
We shall submit ourselves to Peer Review.
HOW WE SHALL BE ACCOUNTABLE
- Monitor our performance against the standard set in this Charter and
provide explanation when any of the services rendered by the NIPC does
not meet acceptable standards of quality, timeliness or accuracy. We
are empowered
to admit our mistakes and to accept responsibility for correcting them.
We consider our clients to be the only reliable judge of our performance.
- Publish our performance in our Annual Report and other publications,
which are available on request at the NIPC Head office and the zonal
offices. The report will also be available on the NIPC website.
- The content of this Charter shall be published and made available
to existing and prospective clients of the Commission.
HOW DO YOU HELP US:-
- We welcome your views and comments, which can be
forwarded through any of the accessibility options identified above.
- We may occasionally seek your input to random surveys of how the
existing investors perceive our services and what services you need.
- Tell us about the difficulties you are experiencing in your line
of business so that we may be of assistance.
- Any complaints about the quality of service you
received from us or about any failure on our part, to provide such services
(or any demand for bribe) should be addressed to:
THE
EXECUTIVE SECRETARY/CEO
NIGERIAN
INVESTMENT PROMOTION COMMSSION (NIPC)
Tel:- 234-9-4138025,
Fax:-234-9-4134306, 234-9-4138021
Email: support@nipc-nigeria.org
info@nipc-nigeria.org
- Corporate Development Unit,
NIPC Head Office, Abuja.
Tel: 234-09-4132941
Fax:- 234-9-4132489